We found Chem Dry of Summerville through their high recommendations from Angie's List, and we were not disappointed. We found a coupon through their website for a whole house cleaning. We ended up having to reschedule our appointment at the last minute, which Greg was very accommodating of. On the day of the appointment, James, a new man on Greg's crew, was available to start a bit early, which we were unfortunately not able to do, so we kept the original appointment time. James arrived promptly at the appointed time and got right to work.We showed James the layout of the house, and he asked us to show him any spots of particular interest, such as a pet stain. He first took care of the pet stain with some special chemicals (which cost extra but I think well worth the cost). He then got to work cleaning the rest of the house. James explained how their system worked, which does not leave behind any noxious smells. When he came upon a particular carpet stain in our bedroom that he couldn't remove, he let me know straight away, rather than not mention it, which really impressed me. He was pleasant and hard-working, moving furniture obstructing his way without us first having to ask him. The entire process I believe took less than two hours, and I was very edified by James' professionalism. The experience was very pleasant. James was a competent, hardworking technician, and Greg is a good businessman and is obviously very focused on making his customers happy. This was evident after he followed up with us after the job to make sure all went well. I would be happy to use Chem Dry of Summerville's services again!